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Box Office 

 
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Please Click Here to Buy your Tickets Today!

The box office is located at 106 Boylston Street, Boston, MA 02116 and is currently closed. Please follow updates on our COVID-19 page for current show statuses and any new information.

To purchase tickets by phone, please call (888) 616-0272. 
Monday-Saturday: 9am - 9pm (EST)
Sunday: 9am - 8pm (EST)

For group sales inquiries, please click here .

Check back for updates, or sign up for information as it becomes available.

TICKETING INFORMATION
 
Tickets for the Emerson Colonial Theatre can be purchased online, by phone, or in person at our Box Office.

ONLINE
The Emerson Colonial Theatre website is the official source for tickets:
http://www.emersoncolonialtheatre.com/

BY PHONE
To purchase tickets by phone, please call (888) 616-0272. 
Monday-Saturday: 9am - 9pm (EST)
Sunday: 9am - 8pm (EST)

IN PERSON
Tickets can be purchased in person from our Box Office located at 106 Boylston Street.
For purchases online and over the phone, we accept the following major credit cards: MasterCard, Visa, and American Express.
In person, during normal box office operating hours, we accept cash and the following major credit cards: MasterCard, Visa, and American Express.
Personal checks are not accepted.
 
TICKET RETURN AND EXCHANGE POLICY
All sales are final. There are no refunds or exchanges.
 
WILL CALL TICKET COLLECTION
Will call tickets are held at the box office and are available for pickup during normal operating hours. Tickets are available for pickup prior to or on the day of the performance. Guests must show photo ID when picking up tickets.
 
GROUP SALES
Interested in purchasing group tickets? Please click here to fill out a Group Sales Request form, and we will contact you within one business day. Thank you.

DISCOUNTS
Any and all discounts are up to discretion of each show and vary show-to-show. Rush tickets, when offered by the show, are subject to availability. When available, they will be sold at the box office. A valid ID must be presented, without which the offer may be revoked. It will be noted if rush tickets are available in advance; otherwise, they are sold two hours before each scheduled curtain.

PRESALE ACCESS  
Guests joining the Emerson Colonial Theatre email list will have the opportunity to access presale tickets. Sign up here .

THIRD PARTY TICKET PURCHASE POLICY
The Emerson Colonial Theatre website, our call center (888-616-0272) and the box office, located in the lobby of the theatre at 106 Boylston Street, are the only official sources for tickets for shows and events at this venue. We highly recommend that guests purchase only from official sources for the best seats, best service and best prices. Tickets from unauthorized sources carry the risk of being counterfeit, stolen or invalid.
 
We are committed to creating a safe and enjoyable entertainment experience, and use barcode scanning to ensure that all tickets are valid for entry. Admission with tickets from unauthorized sources may be refused. Emerson Colonial Theatre cannot honor, refund or exchange tickets not purchased from official sources. To protect the privacy of our customers, we are unable to provide any information regarding ticket purchases to a party other than the cardholder on the original order.
 
Further Information:
 
When tickets are purchased from unofficial sources:
  • You may pay more than face value.
  • We cannot guarantee that your tickets are genuine, and you may be denied entrance to the show.
  • You may unknowingly purchase a limited view seat.
  • We cannot replace lost or stolen tickets.
  • We cannot contact you with information on show cancellations, time changes, road closures or traffic updates, upcoming shows or other useful information.
 
Many unauthorized ticket sellers use website names that are similar to ours to make you feel as if you are purchasing from an authorized vendor. These websites are not authorized to sell tickets to events in our venues. By purchasing only through our official outlets listed above, you are assured that the ticket you receive is valid and is being sold to you at face value.
 
A “Speculative Listing” or “Speculative Ticket” is a practice where resellers list tickets for sale even though they do not actually possess those tickets.  They are betting (or speculating) that they will be able to get tickets and then resell them.  Resellers that claim to have tickets before tickets have gone on sale do not have real tickets in hand (meaning: they do not actually have tickets to sell).
 
Follow these best practices when purchasing tickets online:
  • Purchase online tickets only on emersoncolonialtheatre.com.
  • Type the Emerson Colonial Theatre website directly in your browser.
  • Do not click on search listings labelled as ads that do not link directly to the Emerson Colonial Theatre website.
  • If tickets are unavailable, contact the Box Office instead of searching third-party sites.
  • Do NOT post pictures of your tickets on social media. Brokers may use them to create counterfeit tickets.
Group ticket inquiries are accepted when each show is announced. Policies and pricing for groups vary from show to show. For most shows the group minimum is 10, however some shows may require a higher minimum. If group sales are available for a show, seating is subject to availability. Once an inquiry is received, a box office representative will be in contact to process your reservation. A contract will be mailed detailing the payment arrangements. Once tickets are paid in full, tickets will be mailed. All sales are final. There are no refunds or exchanges available on group tickets.

Interested in purchasing group tickets? Please click here to fill out a Group Sales Request form, and we will contact you within one business day. Thank you.
Click to enlarge
Emerson Colonial Theatre Seat Map
Our ticket reimbursement cover with securemybooking.com provides you with a full reimbursement of the price of your ticket if you cannot attend your performance due to transit delay, accident, injury, illness, death, strikes, riots, civil commotion, flood, fire, adverse weather (snow, fog, frost or storm) and much more. For full terms and conditions click here .

 

To make a claim, please click here .

The Official Resale Marketplace of Emerson Colonial Theatre


WHO IS VIVID SEATS?
Vivid Seats is one of the fastest-growing marketplaces for fans to buy and resell tickets to their favorite sports, concerts, and theater events nationwide.
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EMERSON COLONIAL THEATRE CUSTOMER BENEFITS
• Service to Customers
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• Dedicated contact information for Colonial Theatre customers
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Colonial Theatre Tickets on Vivid Seats

FREQUENTLY ASKED QUESTIONS
Buyer FAQ
Seller FAQ

CONTACT VIVID SEATS
Vivid Seats Customer Service Phone Number: 866-756-4680
Emerson Colonial Theatre Marketplace: vividseats.com/colonialtheatre
Customer Service Email:  colonialtheatre@vividseats.com  
To purchase tickets over the phone, please call (888) 616-0272

To reach the administrative office, please call (617) 902-6130

For updated information, news, performances and more, sign up for our newsletter

For all press inquiries, please email RobertJones@theambassadors.com
 
For all other inquiries, please email InfoColonial@theambassadors.com

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