Assistive listening services

Assisted Listening services are available for all performances. Please visit the House Manager’s podium in the lobby upon entry to receive a listening device.

 

Accessible Tickets

All official Emerson Colonial Theatre ticketing platforms (website, call center and box office) provide opportunities for guests to purchase accessible seating.
 
In order to ensure a premium experience, Emerson Colonial Theatre representatives are available in person by phone or online to best provide additional support or answer any questions. Please contact us at 888.616.0272 or email infocolonial@theambassadors.com for assistance. Advance ticket purchase may be required.
 

American Sign Language

During American Sign Language performances, skilled theatrical Interpreters use American Sign Language to interpret the performances on stage. The audience can see both the Interpreters and the stage action simultaneously. To purchase American Sign Language tickets for one of the following productions via the website, use promo code ASL.

CHICAGO • SATURDAY, DECEMBER 2 AT 2:00PM 

 

HAIRSPRAY • SUNDAY, JANUARY 21 AT 2:00PM
 

Audio Described

Audio description is a live narration of the visual aspects of the performance broadcasted to visually impaired patrons who wear a small receiver (headset). This narration includes pre-show descriptions of the theatre and of the costume and scenic elements as well as narration of blocking and choreography between the show’s dialogue and musical numbers. To purchase Audio Described tickets for one of the following productions via the website, use promo code AUDIODESCRIBED.

CHICAGO • SUNDAY, DECEMBER 3 AT 1:00PM

 

HAIRSPRAY • SATURDAY, JANUARY 20 at 2:00PM

Captioned Performances

A form of accessibility for the deaf and hard of hearing population where text is displayed simultaneously to the live speech of the performance. To purchase Captioned tickets for one of the following productions via the website, follow the instructions below.

CHICAGO • SUNDAY, DECEMBER 3 AT 1:00PM (USE CODE OPENCAPTION)

 

HAIRSPRAY • SATURDAY, JANUARY 20 at 2:00PM (USE CODE CAPTION)
 

Wheelchair access

Wheelchair access is available at the main entrance to the building on Boylston Street. Please request wheelchair seating from a sales representative at time of purchase. Designated ADA seating locations are located on the Orchestra level of the theatre. An ADA accessible restroom is also located on the Orchestra level. There is no elevator access in the building.
 

Service animals

Service dogs that are trained to provide services or tasks for guests with disabilities are permitted. Examples of services include: guiding a guest who is blind, alerting a guest who is deaf, interrupting a compulsive behavior.
 
All service dogs must:
•  Be under the handler’s control at all times. In most cases this means on a harness or leash.
•  Be housebroken.
•  Not pose a legitimate, direct threat to health or safety.
•  Not take up additional seats unless a ticket has been purchased for the adjacent seat for the service dog.
 

Emotional support animals

Emotional support animals, sometimes referred to as “comfort animals” or “companion animals”, whose sole function is to provide comfort or support, are not considered service animals under the ADA or the Massachusetts law and are not permitted.