Accessible Tickets

All official Emerson Colonial Theatre ticketing platforms (website, call center and box office) provide opportunities for guests to purchase accessible seating.
In order to ensure a premium experience, Emerson Colonial Theatre representatives are available in person by phone or online to best provide additional support or answer any questions. Please contact us at 888.616.0272 or email for assistance. Advance ticket purchase may be required.

Wheelchair access

Wheelchair access is available at the main entrance to the building on Boylston Street. Please request wheelchair seating from a sales representative at time of purchase. Designated ADA seating locations are located on the Orchestra level of the theatre. An ADA accessible restroom is also located on the Orchestra level. There is no elevator access in the building.

Assistive listening services

Assisted Listening services are available for all performances. Please visit the House Manager’s podium in the lobby upon entry to receive a listening device.
Captioning services are provided by GalaPro at specified performances through the GalaPro app on your personal device at the discretion of each show.

Service animals

Service dogs that are trained to provide services or tasks for guests with disabilities are permitted. Examples of services include: guiding a guest who is blind, alerting a guest who is deaf, interrupting a compulsive behavior.
All service dogs must:
•  Be under the handler’s control at all times. In most cases this means on a harness or leash.
•  Be housebroken.
•  Not pose a legitimate, direct threat to health or safety.
•  Not take up additional seats unless a ticket has been purchased for the adjacent seat for the service dog.

Emotional support animals

Emotional support animals, sometimes referred to as “comfort animals” or “companion animals”, whose sole function is to provide comfort or support, are not considered service animals under the ADA or the Massachusetts law and are not permitted.

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