Employment Opportunities

The Ambassador Theatre Group strives for excellence as the managing company for the historic Emerson Colonial Theatre in Boston. In this tradition, we seek enthusiastic & dedicated employees who possess a passion for customer service and quality live entertainment. The Ambassador Theatre Group is an Equal Opportunity Employer.
 
POSITION: Customer Experience Manager
LOCATION: Emerson Colonial Theatre - Boston, MA

ABOUT THE POSITION
•    Reporting to the Customer Experience Director (CED), the Customer Experience Manager (CEM) is responsible for helping ensure the success of Front of House (FOH) operations.  The CEM manages event staff including House Managers, Ushers, Food & Beverage (F&B) Managers, F&B Staff, and Security.
•    The CEM acts independently as the “Manager on Duty” during events and performances as scheduled to maintain the customer experience standards set forth by the CED.
•    COVID vaccination and a commitment to COVID-safe practices are required.

PEOPLE, PLACES, and THINGS
•    The CEM supports and assists the CED with the day-to-day operations of the department by processing payroll, purchasing F&B inventory, receiving deliveries, and organizing and maintaining storage and selling areas.
•    Success in the role requires demonstrated leadership skills and the ability to problem solve and address matters relating to FOH operations quickly to ensure a world-class customer experience.  
•    The CEM must be able to respond to demands from various departments and event and venue staff creatively and confidently while helping maintain a positive, safe, and successful workplace.

EXPERIENCE and SKILLS 
•    Applicants should have FOH experience in a theatre or live entertainment venue.
•    The ideal applicant will have experience leading and motivating a diverse and sizable workforce.
•    Familiarity with the Square POS platform is beneficial.
•    As a public-facing representative of the venue, strong interpersonal skills, the ability to empathize and establish trust quickly, and a dedication to providing first-class customer service are welcome in an applicant.

COMPETENCIES 
•    Customer Focus, Adaptability, Collaboration, Problem-Solving, Stress Management

BENEFITS
•    401K eligible, competitive healthcare plan, flexible hours (as relates to performance schedule), ability to work remotely on occasion.
•    Venue is located less than 1 block from public transportation and 2 blocks from garage with employee discounted rates.
•    And of course, the ability to attend performances for some of the best live entertainment at one of the most beautiful and historic venues in the world!

 
Please visit the ATG Career Center to apply.
Expected offer made by November 12, 2021.

The above statements are intended to describe the general nature of work performed by the Customer Experience Manager.  They are not to be construed as a complete list of all responsibilities, duties and skills required of this position.
 

POSITION: Deputy General Manager
LOCATION: Emerson Colonial Theatre - Boston, MA

ABOUT THE POSITION
•    Reporting to the General Manager, the Deputy General Manager assists with overall venue operations including contracting events, evaluating financials, providing show coverage, executing building improvement projects, and managing staff.
•    The Deputy General Manager works collaboratively with all internal departments and event producers, general managers, company managers, and staff.
•    Success in the role requires the ability to respond to demands from various people and projects creatively and confidently while helping maintain a positive, safe, and successful workplace.
•    COVID vaccination and a commitment to COVID-safe practices are required.

PEOPLE, PLACES, and THINGS
•    The Deputy General Manager serves the primary function of supporting the General Manager in the daily operations of the venue and providing senior level oversight of the venue in the absence of the General Manager.
•    Also, the Deputy General Manager supports all venue staff in their efforts to excel in their own roles and achieve professional goals established annually in consultation with the General Manager and Deputy General Manager.

EXPERIENCE and SKILLS 
•    Applicants should have experience working in a theatre or live entertainment venue and an understanding of the work of various departments within such a venue including facilities, finance, front of house, general management, and ticketing.
•    An ideal applicant will have experience leading and motivating a diverse workforce.
•    The role requires event settlement processing and reconciliation and budgetary management and control, so previous experience with those tasks is beneficial.
•    As a public-facing representative of the venue, strong interpersonal skills, the ability to empathize and establish trust quickly, and a dedication to providing first-class customer service are welcome in an applicant.

COMPETENCIES 
•    Planning and Organization, Adaptability, Leadership, Problem-Solving, Accountability, Collaboration, Stress Management

BENEFITS
•    401K eligible, competitive healthcare plan, flexible hours (as relates to performance schedule), ability to work remotely on occasion.
•    Venue is located less than 1 block from public transportation and 2 blocks from garage with employee discounted rates.
•    And of course, the ability to attend performances for some of the best live entertainment at one of the most beautiful and historic venues in the world!
 
Please visit the ATG Career Center to apply.

Expected offer made by September 10, 2021.

The above statements are intended to describe the general nature of work performed by the Deputy General Manager. They are not to be construed as a complete list of all responsibilities, duties and skills required of this position.
 

 

Nothing beats the energy and excitement of a great live performance. That’s why our mission is to bring the very best in music, theater, comedy, and more, to the largest possible number of people. Since 1992, we’ve grown to be a world leader in live entertainment. 10 million people a year attend live performances at one of our 50 iconic venues across North America, the United Kingdom and Germany. That number keeps growing. We partner with the world’s top creative talent and present critically acclaimed productions which have won more than 80 Tony and Olivier Awards over the years. We also operate some of the world’s most popular theatre ticketing sites, with 11 million and counting customers getting their tickets directly from us.

People are at the heart of our success. Our core values - Passionate, Smart, Collaborative and Ambitious – are about our people. Thousands of people work for ATG worldwide and it’s their passion and commitment that allows us to create great live entertainment experiences.

Our Commitment to Inclusion, Diversity, Equity and Access: A stage for everyone.
Our stages are a platform for compelling stories – stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are passionate about the pursuit of true diversity and equality. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves. At ATG, we provide a stage for everyone.

www.atg.co.uk/about