Box Office Information

Advance ticket sales to upcoming shows are suspended for the thirty minutes prior to the curtain time of that day’s performance 

In person, during normal box office operating hours, we accept cash and the following major credit cards: MasterCard, Visa, and American Express.
Personal checks are not accepted.
 
TICKET RETURN AND EXCHANGE POLICY

All current sales are final; there are no refunds or exchanges. 

 
WILL CALL TICKET COLLECTION
Will call tickets are held at the box office and are available for pickup during normal operating hours. Tickets are available for pickup prior to or on the day of the performance. Guests must show photo ID when picking up tickets.
 
GROUP SALES
Interested in purchasing group tickets? Please click here to fill out a Group Sales Request form, and we will contact you within one business day. Thank you.

DISCOUNTS
Any and all discounts are up to discretion of each show and vary show-to-show. Rush tickets, when offered by the show, are subject to availability. When available, they will be sold at the box office. A valid ID must be presented, without which the offer may be revoked. It will be noted if rush tickets are available in advance; otherwise, they are sold two hours before each scheduled curtain.

PRESALE ACCESS  
Guests joining the Emerson Colonial Theatre email list will have the opportunity to access presale tickets. Sign up here .

THIRD PARTY TICKET PURCHASE POLICY
The Emerson Colonial Theatre website, our call center (888-616-0272) and the box office, located in the lobby of the theatre at 106 Boylston Street, are the only official sources for tickets for shows and events at this venue. We highly recommend that guests purchase only from official sources for the best seats, best service and best prices. Tickets from unauthorized sources carry the risk of being counterfeit, stolen or invalid.
 
We are committed to creating a safe and enjoyable entertainment experience, and use barcode scanning to ensure that all tickets are valid for entry. Admission with tickets from unauthorized sources may be refused. Emerson Colonial Theatre cannot honor, refund or exchange tickets not purchased from official sources. To protect the privacy of our customers, we are unable to provide any information regarding ticket purchases to a party other than the cardholder on the original order.
 
Further Information:
 
When tickets are purchased from unofficial sources:

 
Many unauthorized ticket sellers use website names that are similar to ours to make you feel as if you are purchasing from an authorized vendor. These websites are not authorized to sell tickets to events in our venues. By purchasing only through our official outlets listed above, you are assured that the ticket you receive is valid and is being sold to you at face value.
 
A “Speculative Listing” or “Speculative Ticket” is a practice where resellers list tickets for sale even though they do not actually possess those tickets.  They are betting (or speculating) that they will be able to get tickets and then resell them.  Resellers that claim to have tickets before tickets have gone on sale do not have real tickets in hand (meaning: they do not actually have tickets to sell).
 
Follow these best practices when purchasing tickets online: